Customer Service

Shipping & Delivery
Turnaround
All orders are shipped within 48 hours, Monday - Friday 9am - 5pm.

Carriers
We use the following carriers to deliver our orders:

Aramex
FedEx First Flight

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Privacy & Security
We view protection of your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at http://golmaalshop.com/privacy. If you object to your Information being transferred or used in this way please do not use GolmaalShop Website.
Returns & Replacements
Golmaalshop.com has a no questions asked returns policy. We will gladly accept back any unused product in its original packing within 15 days of you receiving your product. Returns for Glass items will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement. The returned product should be in the original packaging, and in the same condition as you received the product. Every product and package is labeled with a serial number. This serial number must be readable and un-tampered on return.
Ordering
After you submit your order, you will receive a computer-generated confirmation that your order was placed. Your order will be shipped no more than two business days after the payment has been approved by your processor or payment service. Standard Shipping Please allow two business days to process your order and an additional 2-3 business days in transit based on what area of the country your order is being shipped.
Payment, Pricing & Promotions
Sale discounts apply to selected items only. Promotional offers and discounts may be combined only at the discretion of Golmaalshop.com. All offers are non-transferable and have no cash value. Golmaalshop.com reserves the right to extend or terminate the offers/sale, without further information at any point of time.
Golmaalshop.com offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, and Cash on Delivery. All Credit/Debit card details remain confidential and private Golmaalshop.com and our trusted payment gateways use SSL encryption technology to protect your card information.
What is Cash –On- Delivery(COD)
In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance.
How to Place a Cash-on-Delivery (C-o-D) Order?
1. All items that have the "Cash-on-Delivery Available" Icon are valid for order by Cash-on-Delivery. Add the item(s) to your cart and proceed to checkout.
2. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
3. Once verified and confirmed and be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.
Viewing Orders
How long will it take for me to receive my order?
Orders are processed immediately and most orders are received in 3-5 business days. Occasionally products are discontinued or backordered and we will notify you immediately of this before your credit card is charged.

How will I know how much my order will cost?
Just add Golmaalshop items to your Cart and click on the Checkout button and Golmaalshop will calculate and display a guaranteed order total in INR, including all shipping costs from our warehouse(s) to your selected destination, as well as any applicable taxes.

Are there any additional costs that will be due upon receipt of my order?
No. When you use the Golmaalshop global checkout, you will be provided with a guaranteed order total in INR. The order total presented will be the exact amount that you will be billed by Golmaalshop. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What do the different order status mean ?
Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order. Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location. Order Canceled : The order was canceled.

How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed internally (and immediately)Golmaalshop.com will send a confirmation mail for your order, to the email address associated with your Golmaalshop order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
Updating Account Information
Creating an account is easy. Just follow these easy steps after clicking on sign up.
• Enter your Name
• Enter your email ID
• Enter a Password
• Your email ID will be used as the default username for your Golmaalshop.com account.
Yes. Only a registered user can shop at Golmaalshop.com. A registered user can choose a password for their account so that when they return to Golmaalshop.com in the future, our system will remember their shipping address. This will save them from the trouble of having to fill those in again. The password can also be used to make changes to the order and account information. As with all passwords, do ensure to choose something you'll remember the next time you want to place an order. While choosing a password, please remember that passwords are case sensitive and must be a minimum of 6 characters. Passwords should be guarded carefully. Remember, accounts can be accessed by anyone who knows the password.